Fixed transfer prices — no meter, no surprises

The quoted price covers the vehicle, the driver, fuel, and standard waiting time. For airport pickups, flight tracking is included — your driver monitors the actual landing time and adjusts the pickup accordingly. There are no meter charges, no surcharges for night arrivals, and no per-bag additions. The number you see in the quote confirmation is the number you pay. For fast-track bookings, the per-person fast-track fee covers the airport representative, the expedited-channel access and the coordination with your transfer car. Nothing else is added at the airport.

Standard waiting time included in all airport transfer prices is sixty minutes from the actual landing time — not the scheduled time. This covers passport control, baggage reclaim and customs in normal conditions at any of the five airports. Your driver is tracking the live flight status, so they know when you've landed and they start the sixty-minute window from that point. If the delay is expected to significantly exceed sixty minutes due to an airport-side issue (a baggage system problem, for instance), contact the dispatch team and we'll hold the driver or arrange a replacement at no extra charge to you. We don't penalise passengers for delays caused by the airport or the airline.

Cancellations made twenty-four hours or more before the scheduled pickup are fully refunded — no deduction, no administration fee. Cancellations between twelve and twenty-four hours before the pickup incur a 25% administration fee. Cancellations under twelve hours before the scheduled pickup are charged at 50% of the transfer price, because the driver has already been assigned and dispatched for preparation. Rescheduling to a different time on the same or different day is free with twelve hours notice. For last-minute reschedules under twelve hours, contact the operations team directly by phone — we'll do our best to accommodate the change without a rescheduling charge if the driver hasn't yet departed for the airport.

Prices are quoted in USD by default, as this simplifies international bookings and avoids confusion around which exchange rate applies. EGP equivalent prices are available on request — and when you request them, the EGP figure is locked at the exchange rate on the day of booking confirmation, not the day of travel. This matters because the gap between confirmation date and travel date can be weeks, and currency movements in that window can be significant. The locked EGP rate is stated on the booking confirmation and doesn't change. For corporate accounts invoiced monthly in EGP, the monthly invoice applies the rate from the last business day of the billing month to the USD total.

Payment is made in advance to confirm the booking. We accept bank transfer (SWIFT/IBAN), credit card (Visa and Mastercard processed via a PCI-compliant gateway), and cash for bookings made in person at the Nasr City office at 38 Makram Ebeid Street, Cairo. No payment is taken at the kerb — the transfer is fully paid and confirmed before you travel, and the driver carries no payment facility. For corporate accounts, payment terms are net-30 on monthly invoices. For individual bookings, payment must clear before the confirmation is issued — typically within twenty-four hours of the quote being accepted.

No. The quoted price applies regardless of the time of day, the day of the week, or whether the pickup falls on a public holiday — Egyptian national holidays, Eid al-Fitr, Eid al-Adha or any other date. Night arrivals at 2am, early-morning departures at 4am and holiday-season peak bookings are all billed at the identical rate to a midday pickup on a Tuesday in March. This is a deliberate policy: the "night rate" and "holiday surcharge" that kerbside drivers apply are pricing tactics that work because tired passengers don't know the fair fare. Pre-booking at a fixed rate removes that entirely — and the rate you see in the quote table above is valid at all times.

Yes. If you book a round-trip — arrival transfer on the way in and departure transfer on the way out — the combined price is discounted by 10% against the sum of the two individual rates. The same applies to fast-track if you want the arrivals escort on the way in and the departures escort on the way out. To book a round-trip package, mention both legs when you submit the quote request and the team will quote the combined price. Corporate accounts with regular inbound/outbound flows are quoted on a route-rate basis that incorporates the round-trip discount automatically.